Terms & Conditions

OVERVIEW

This website is operated by Reliked. Throughout the site, the terms “we”, “us” and “our” refer to Reliked. By visiting our site and/or purchasing something through our website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”).

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

As a company that operates as a marketplace selling secondhand clothing on behalf of private sellers and donating to charity with every sale, we have to strictly adhere to our shipping & returns policy in order to remain a viable business. We hope you can appreciate that although we are not legally required to offer returns on these preloved goods, we do so as a gesture of goodwill.

Shipping Policy

The cost of shipping is calculated at the checkout based on your delivery country. All items are stored by Reliked and shipped from our UK headquarters.

Please note, we cannot guarantee delivery times due to inclement weather, customs, and other factors outside of our control.

We currently use 100% plastic-free recyclable mailing bags and reused cardboard boxes where possible. We sometimes have to use plastic mailers for very large orders and/or select international orders, if you know of any more eco-friendly options, please get in touch!

Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.

For UK customers, orders not received within 10 business days since the order was placed, and for International customers orders not received within 20 business days, please contact us.

Returns Policy

We allow returns on most items* however we will only issue refunds on to a gift card.

Our returns policy states you have 14 days after delivery to request a refund.

Items must be returned within 7 days of refund request approval and must be in original resalable condition with tags and barcodes still attached.

Items NOT eligible* for refunds:

Beauty

Swimwear

Jewellery Piercings

Lingerie / Underwear

Sold as Seen Items

Items in our Outlet

(Fast Fashion items, and all items under £10 which are all Final Sale)

Any items returned will be subject to a £2 restocking fee, this will be deducted from the amount you are refunded.

REQUEST RETURN

In the event of an item/s returned to us without a returns request approval, these items will be donated to Charity. Any items returned to us not in their original condition will be rejected.

You, the customer, must cover the cost of returns postage, customs and duty charges. We advise items for return to be sent by Insured, Tracked and Signed postage as Reliked cannot be held responsible for returned items being lost or damaged in the post.

If there was a fault/problem with your order we will process a refund back to the original payment method as well as the cost of returns shipping (you will need to provide a receipt of returns shipping).

This does not affect your statutory rights.

ERRORS

Reliked reserves the right not to fulfil any order that they believe to be fraudulent or if a pricing error has occurred.

Discount codes

Periodically Reliked may issue individual customer discount codes, however they may not be used against Luxury items, if used your order will be refunded.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later

Further information and Klarna’s user terms you can find . General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

OWNERSHIP

The buyer understands that Reliked is an agent and any excess of the ultimate selling price over and above the price agreed with the owner is retained by Reliked as commission; at no point is title transferred to Reliked but remains with the owner throughout.

DATA PRIVACY

We comply with the legal requirements when collecting, storing, sharing and processing the user’s personal data. Details can be found in our privacy policy.

This Service is operated by Reliked Services Limited, incorporated and registered in England and Wales under company number 11043792 and with registered office at 20 St John's Road, Penn HP10 8H

...............

RELIKED VIP SELLER TERMS

An Exclusive Curated Service for the UK’s Leading Talent

Reliked offers a fully managed, VIP concierge service for a carefully selected group of the UK’s top celebrities and influencers.

We work with a limited number of sellers to ensure a premium, high-touch experience. From collection through to sale, every detail is handled by our team to maximise value while keeping the process completely effortless for you.

By listing with Reliked, your items are showcased across multiple resale platforms, increasing visibility and maximising your potential return. By proceeding, you agree to the terms below.

Our Service

We manage the entire process on your behalf, including:

Collection or delivery
Quality control and preparation
Pricing and optimisation
Photography and listing
Sales, fulfilment and customer service

Our focus is simple: to maximise your return while protecting your time.

What We Accept

To maintain the standard expected of our platform, all items must meet our quality criteria:

High Street (Zara, River Island etc)

Excellent condition
Minimum resale value £18

Premium High Street (Reiss, COS, Arket etc)

Excellent condition
Strong resale potential

Designer & Luxury

Excellent, sellable condition

Beauty

Unused and within expiry

We do not accept fast fashion (e.g. Boohoo, Shein, PLT).

Any items that do not meet our standards may be responsibly donated or recycled.

Item Condition

All items must be:

Clean and ready to sell
Authentic
Free from damage or undisclosed flaws

Where appropriate, items may be cleaned or repaired to maximise resale value.
Any associated costs will only be applied where commercially viable.

Pricing & Sales Strategy

We manage pricing to achieve the best possible outcome based on:

Brand and desirability
Condition
Market demand
Historical performance

To ensure strong sell-through, structured price adjustments may be applied over time.

High Street items are listed for up to 26 weeks
Premium and Designer items may be listed for up to 52 weeks

For higher value items, offers may be presented to you for approval.

Commission & Earnings

You keep up to 75% of the final sale price.

Item Sale Price	You Receive	Reliked Commission
£21 to £499	50%	50%
£500 +	75%	25%

Items must have a minimum resale value of £18 to ensure quality and strong returns.

Beauty

Item Sale Price	You Receive	Reliked Commission
£6 +	50%	50%

A £3.75 delivery surcharge per item is deducted from the final sale price. VAT is applied to Reliked’s commission only (not the full sale price) and may be reclaimed by VAT-registered clients.

Payments

Payments are made monthly via bank transfer (typically between the 20th and 25th of each month).

This follows the 30-day return period and is subject to any returns or adjustments.

Collections & Delivery

We offer a flexible, concierge-led service designed entirely around your schedule:

VIP Home Collection

Our dedicated Reliked driver, Guy, will personally arrange collection directly from your door at a time that suits you.
You’ll be provided with a convenient 2-hour time slot, with updates on the day to ensure a smooth, seamless experience.