Terms & Conditions
As a company that operates as a marketplace selling secondhand clothing on behalf of private sellers and donating to charity with every sale, we have to strictly adhere to our shipping & returns policy in order to remain a viable business. We hope you can appreciate that although we are not legally required to offer returns on these preloved goods, we do so as a gesture of goodwill.
The cost of shipping is calculated at the checkout based on your delivery country. All items are stored by Reliked and shipped from our UK headquarters.
Please note, we cannot guarantee delivery times due to inclement weather, customs, and other factors outside of our control.
We currently use 100% plastic-free recyclable mailing bags and reused cardboard boxes where possible. We sometimes have to use plastic mailers for very large orders and/or select international orders, if you know of any more eco-friendly options, please get in touch!
Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.
For UK customers, orders not received within 10 business days since the order was placed, and for International customers orders not received within 20 business days, please contact us.
Returns PolicyWe allow returns on most items* however we will only issue refunds on to a gift card.
Our returns policy states you have 14 days after delivery to request a refund.
Items must be returned within 7 days of refund request approval and must be in original resalable condition with tags and barcodes still attached.
Items not eligible* for refunds due to hygiene reasons:
Lingerie / Underwear
Any items returned will be subject to a £1 restocking fee, this will be deducted from the amount you are refunded.
In the event of an item/s returned to us without a returns request approval, these items will be donated to Charity. Any items returned to us not in their original condition will be rejected.
You, the customer, must cover the cost of returns postage, customs and duty charges. We advise items for return to be sent by Insured, Tracked and Signed postage as Reliked cannot be held responsible for returned items being lost or damaged in the post.
If there was a fault/problem with your order we will process a refund back to the original payment method as well as the cost of returns shipping (you will need to provide a receipt of returns shipping).
This does not affect your statutory rights.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find . General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.