Shipping & Returns

As a company specialising in the resale of pre-loved fashion on behalf of our clients, we must operate a clear Shipping & Returns Policy to protect our buyers, sellers and the integrity of our marketplace.

Whilst private sellers are generally not required to accept returns on pre-owned goods, many of our sellers choose to offer returns on eligible items as a gesture of goodwill. Reliked facilitates these returns in accordance with the policy below.

Please read this policy carefully before making a purchase or submitting a return request.

👉 Request a Return Here

About Reliked

Reliked is a managed resale platform specialising in authenticated pre-loved fashion. We authenticate, photograph, list, market, fulfil orders and provide customer support on behalf of individual private sellers.

Whilst the vast majority of items sold through Reliked are owned by private sellers, a small number of items are owned and sold directly by Reliked. Where an item is sold directly by Reliked, this will be clearly identified on the product listing.

Every item is carefully inspected before being listed for sale and photographed as accurately as possible. We strongly encourage customers to read the full product description and review all photographs before purchasing.

As our items are pre-loved, they may naturally show signs of wear consistent with their age and previous use. Any significant marks, repairs, alterations or defects identified during our inspection will be disclosed within the product description and/or photographs wherever possible.

By purchasing a pre-loved item from Reliked, you acknowledge and accept these characteristics as part of the item's condition.

Authentication & Security

Reliked guarantees the authenticity of all luxury items sold through our platform.

Every item is supplied with an original Reliked tag and barcode, and all luxury items are fitted with a non-resealable Reliked security cable tie as part of our authentication and anti-fraud procedures.

These security devices enable us to verify that any returned item is the same item originally supplied. If the Reliked tag, barcode or security cable tie is removed, tampered with or replaced, the item will not be eligible for return under our Goodwill Returns Policy.

This policy protects our buyers, sellers and business against item substitution and fraudulent returns. Once these security devices have been removed, we can no longer verify the identity of the item.

If you have any concerns regarding the authenticity of a luxury item, please contact Reliked before removing any tags or security devices. We will arrange for the item to be physically inspected and, if found not to be authentic, provide the appropriate remedy in accordance with our Terms & Conditions and applicable consumer law.

Returns Policy

Although private sellers are generally not required to accept returns on pre-owned goods, many choose to offer returns on eligible items as a gesture of goodwill.

To qualify for a return:

Your return request must be submitted within 14 days of delivery.
Once approved, the item must be returned within 7 days.
The item must be returned in the same condition in which it was received.
All original Reliked tags, barcodes and, where applicable, security cable ties must remain attached and untampered with.
Eligible goodwill returns are refunded via a Reliked Gift Card.

Returns that do not comply with these conditions may be refused.

Items Not Eligible for Return

The following items are excluded from our Goodwill Returns Policy:

Beauty products
Swimwear
Jewellery for piercings
Lingerie & underwear
Sold As Seen items
Outlet & Final Sale items (identified by a displayed "Was" price)
Fast fashion items
Any item priced under £10

Restocking Fee

Approved goodwill returns are subject to a £2 restocking fee, which will be deducted from your refund.

This fee contributes towards the cost of processing your return, quality checking the item, preparing it for resale and returning it to stock.

Returns Without Approval

All returns must be authorised by Reliked before being sent back.

Items returned without an approved return request may be refused.

Where possible, we will contact you to arrange payment for the return postage so the item can be sent back to you. If we do not receive a response within 10 days, the item may be donated to charity or otherwise responsibly disposed of.

Please ensure all returned items are carefully packaged and returned with their original Reliked tags, barcodes and security devices still attached. Items returned in a different condition from that in which they were supplied may be rejected.

Return Postage

Unless an item is faulty or significantly not as described, customers are responsible for the cost of return postage, including any customs duties or import charges where applicable.

We strongly recommend returning items using a tracked, signed-for and insured postal service, as Reliked cannot be held responsible for items lost, delayed or damaged during return transit.

If an item is confirmed to be faulty or not as described, we will refund the original payment method together with reasonable return postage costs upon receipt of proof of postage.

Shipping Policy

Shipping costs are calculated at checkout based on your delivery country.

All items are stored by Reliked and dispatched from our UK headquarters.

Whilst we aim to dispatch all orders promptly, delivery times cannot be guaranteed due to circumstances outside of our control, including adverse weather conditions, customs delays and courier disruptions.

International orders may be subject to customs duties, taxes and import charges imposed by the destination country. These charges are the responsibility of the customer.

If your order has not arrived within the following timescales, please contact our Customer Services team: