Shipping & Returns
As a company that sells secondhand clothing and donates to charity with every sale, we have to strictly adhere to our shipping & returns policy in order to remain a viable business. We hope you can appreciate that although our sellers are not legally required to offer returns on these preloved goods, we recommend they do so on certain items as a gesture of goodwill.
We allow returns on most items* however we will only issue refunds on to a gift card.
Our returns policy states you have 14 days after delivery to request a refund.
Items must be returned within 7 days of refund request approval and must be in original resalable condition with tags and barcodes still attached.
Items not eligible* for refunds due to hygiene reasons:
Lingerie / Underwear
Any items returned will be subject to a £1 restocking fee, this will be deducted from the amount you are refunded.
We are the only pre-loved online store that accepts returns of any kind, we hope you can understand the need for our strict returns policy.
In the event of an item/s returned to us without a returns request approval (for each relevant order number) we will request postage to return these items to you, or they will be donated to Charity after 10days . Please make sure items are folded carefully and have their original tags still attached. Any items returned to us not in their original condition will be rejected.
You, the customer, must cover the cost of returns postage, customs and duty charges. We advise items for return to be sent by Insured, Tracked and Signed postage as Reliked cannot be held responsible for returned items being lost or damaged in the post.
If there was a fault/problem with your order we will process a refund back to the original payment method as well as the cost of returns shipping (you will need to provide a receipt of returns shipping).
This does not affect your statutory rights.
The cost of shipping is calculated at the checkout based on your delivery country. All items are stored by Reliked and shipped from our UK headquarters.
Please note, we cannot guarantee delivery times due to inclement weather, customs, and other factors outside of our control.
We currently use 100% plastic-free recyclable mailing bags and reused cardboard boxes where possible. We sometimes have to use plastic mailers for very large orders and/or select international orders, if you know of any more eco-friendly options, please get in touch!
Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.
For UK customers, orders not received within 10 business days since the order was placed, and for International customers orders not received within 20 business days, please contact us.
We currently only ship with DPD to the UK, Ireland, Germany & USA.
If you wish to place an order from any other destination, please contact our Customer Services for a custom shipping quote via email contact us.
As a company that acts as an agent selling on behalf of private sellers, Reliked do not accept cancellations or amendments of orders. Once your order is received you will receive a confirmation email and as such begins the fulfilment process, therefore we are unable to amend or cancel your order. We do accept some returns & exchanges as detailed on our returns policy.
We reserve the right to cancel an order if we have insufficient stock to deliver the goods you have ordered, you will be notified via email and refunded by the original payment method.